SwitchFusion
reserves the right to change this Policy any time, so please, check
this page at least once a month or when in doubt . And we aims to
provide businesses with the highest quality of hosting service, at the
most competitive prices. The large number of clients we serve also
makes it necessary for us to create such AUPs to ensure that all
customers can enjoy the highest level of service quality possible.
The following policies apply to all domains residing on SwitchFusion
servers. These include regular hosting clients, resellers, and their
clients.
By submitting your online order and subscribing to SwitchFusion's Web
hosting and Internet-related services, you acknowledge that you have
fully read and understood the Terms of Use stated in this agreement,
and you agree to be bounded by these same terms and conditions. In
this Agreement, "we" or "our" refers to
SwitchFusion , "client", "you", or
"your" refers to the individual or company that makes use of
service (s) provided by SwitchFusion .
UNACCEPTABLE ACTIVITIES :
These include spamming (sending unsolicited advertising to those with
which the customer has no existing business relationship, posting
off-topic advertising in newsgroups); spoofing (using a return email
address which is not the valid reply address of the sender or sending
an email message which does not contain enough information to enable
the recipient to identify the party who is really sending the message;
passive spamming (promoting a web site hosted by SwitchFusion by
spamming from some other source), trolling (posting controversial
messages in newsgroups to generate responses), mail bombing
(inundating a user with email without any serious intent to
correspond), generating a higher volume of outgoing mail than a normal
user, and subscribing someone
else to an electronic mailing list without that person's permission. A
message is considered unsolicited if it is posted in violation of a
newsgroup charter or sent to a recipient who has not requested the
message. Making an email address available to the public does not
constitute a request to receive messages. Distribution of mass
emailing programs is also prohibited. All recipients on a mailing list
must have personally subscribed. Mailing lists may not be used to
distributed unsolicited email. Any customer repeatedly "mailbombed"
or that attracts such behavior will be asked to leave. If you are not
sure if your actions will be in violation, please ask first support@switchfusion.com.sg
. SwitchFusion does not allow sites selling spamware.
SERVER USE ( regular accounts Only ) :
Personal accounts are to be used by the primary owner only, account
holders are not permitted to resell, store or give away web-hosting
services of their website to other parties . Web hosting services are
defined as allowing a separate , third party to host content on the
owner's web site.
SwitchFusion reserves the right to refuse service and/or access
to its servers to anyone .
SwitchFusion does not allow any of the following content to be
stored on its servers :
* Warez - Includes pirated software, ROMS, emulators, freaking,
hacking, password cracking, IP spoofing , etc., and encrypting of any
of the above . Also includes any sites which provide "links
to" or "how to" information about such Material not
allowed on all our virtual hosting and reseller plan account .
We currently do not allow IRC or IRC bots to be operated on our
servers/network.
Abuse of the legal rights of others :
Examples of unacceptable activities in this regard include posting
private information about a person without their consent, infringing
intellectual property rights, defaming a person or business, and
knowingly making available code which will have a deleterious effect
on third party computers. SwitchFusion supports free speech on the
Internet, and will not suspend or cancel a customer's account simply
because it disagrees with the views expressed by the customer. Where
there are allegations that a customer's on-line activity has violated
the legal rights of a third party, SwitchFusion will not substitute
itself for a court of law in deciding tort claims raised by the third
party.
Abuse of the law :
SwitchFusion's services may be used for lawful purposes only and
all activities must adhere to all applicable laws of The Republic of
Singapore. Unlawful purposes include but are not limited to: drug
dealing; attempting to access a computer system without authorization;
pirating (distributing copyrighted material in violation of copyright
law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling;
schemes to defraud; trafficking in obscene material; sending a message
or having content that is obscene, lewd, lascivious, filthy, or
indecent with intent to annoy, abuse, threaten, or harass another
person; threatening bodily harm or damage to individuals or groups.
Linking to illegal material is also prohibited. SwitchFusion reserves
the right to check system files, email, and other data on our servers
for illegal content and materials, or for any other reasons deemed
necessary.
Pornography :
Pornography and sex-related merchandising, or links to such material,
is strictly prohibited.
Abuse of SwitchFusion's Server Network :
Running programs in the background on a SwitchFusion's Network without
SwitchFusion's prior written authorization is unacceptable usage of
SwitchFusion's servers. If your bandwidth usage ever exceeds one percent (1%) of
given amount, you will be contacted and asked to eliminate the problem.
If customer did not follow the conditions , we got the right to suspend
any downloading connection Bandwidths.
Hacking/Cracking :
SwitchFusion reserves the right to report illegal activities to any
and all regulatory, administrative, and/or governmental authorities
for prosecution.
OTHER BEHAVIOR :
The following examples of unacceptable behavior are non-exclusive, and
are provided for guidance purposes. If you are unsure if your actions
will be a violation of our policies please ask support@switchfusion.com.sg
CLIENT RESPONSIBILITY :
The client is responsible for all activity originating from the
account unless proven to be a victim of outside hacking or address
forgery. The client is responsible for securing their
username/password. Use of SwitchFusion's service requires a certain
level of knowledge in the use of Internet languages, protocols, and
software. This level of knowledge varies depending on the anticipated
use and desired content of the web space by the client. The following
examples are offered: Web Publishing: requires knowledge of HTML,
properly locating and linking documents, FTPing Web contents,Graphics,
text, sound, image mapping, etc. FrontPage web publishing: knowledge
of the FrontPage tools as well as Telnet and FTP understanding and
capability. CGI-Scripts: requires a knowledge of the UNIX environment,
TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc.
Mail: a use of mail clients to receive and send mail, etc. The client
agrees that he or she has the necessary knowledge to create and
maintain their web space. Client agrees that it is not the
responsibility of SwitchFusion to provide this knowledge or support
outside matter specific to SwitchFusion's servers.
IP NUMBERS :
SwitchFusion maintains control and any ownership of any and all I.P.
numbers and addresses that may be assigned to the client and reserves
in its sole discretion the right to change or remove any and all IP
numbers and addresses.
Terms
of Support :
SwitchFusion only provide Technical Support by email and online
ticket system help desk only and no phone support is provided as to
cut our costs low to provide more budget hosting to our customers,
please be advise that all Dedicated's Server is come with Unmanaged
Services.
Free Services and Products :
Take note - SwitchFusion reserve's the rights to stop any of our Free
Services and Products in any time . And NO DISCOUNTS or REFUNDS for
Free Services or Products that provide by SwitchFusion's or the
partner division . Even if our customer's or client's does not want to
enjoy this Free Services or Products .
Terms of Payment :
Customer's shall made all upon payment before starting of any
Services provided by SwitchFusion's or from any of our Partner
Division's .
Cheque Payment should made Crossed and payable to " SwitchFusion
"
And Cheque Payment Should Send to : SwitchFusion - 721B North
Bridge Road , Singapore 198689 .
For Cash Payment , please contact us @ 65 62933744 / 62933316 /
63964464
Terms of Services :
SwitchFusion and It's partner Divisions got the rights to stop any
services provided by SwitchFusion's or It's partner Divisions , if
payment did not receive upon due date , upon services or illegally
used of our services .
CANCELLATION AND REFUNDS :
SwitchFusion reserves the right to cancel the service at any time
. Customer refund requests are to be sent to billing@switchfusion.com.sg
and will only be processed within the first 7 days of signing up and
in the cases of service non- performance that might be caused by SwitchFusion's
side , Refund requests will be refused if it's requested for any cause
that's out of SwitchFusion's side, For example:
- Domain
transfer failure .
- If you
wish to cancel any of the services you sign-up with SwitchFusion
, there will not be any refunds in return.
-
Failure of any third party programs that's not supported by SwitchFusion
.
-
Customers leakage of experience in dealing with web basics and
communication protocols .
- In
fact we waived the Setup fee for new customers to be half , but in
cancellation case the setup fee will due before cancellation. Customer
should need to pay SwitchFusion the other half of the Setup fee which
SwitchFusion waived.
- Please
note if you were to downgrade your present plan with us, we do not
provide any refund or any extension to your new plan that results from
the prepayment you have made for your old plans.
If your
Account activated more than 7 days from the day of signing up, you
will not be entitled to the Refunds Policy. Under the first 7 days
money back guarantee, if you request for refund during the first 7
days. You will be able to receive the refund back in Cheque to you within 90
days upon request via post only.
Note :
If you make payment via annually contract term to enjoy the free setup,
but please be inform that if you cancel your account contract within
the contract terms period, you will not be billed for the unused months
left over the contract period except for the setup fee as stated on
our website, OS
reinstalled/Reformatting, Emergency reboot, charges for removing any
virus that caused by your server on our network and Valve added
services. Setup fee is necessary
for the amount of work done to get your account online and reinstalled/reformatting
of OS will be charge at S$350 for Windows platform and S$150 for Linux
platform.
Virus
Removing charges from our network is standard S$500 for all platform.
Email Policy :
Mass Mailings. SwitchFusion has a zero stance policy on SPAM, Junk
E-mail or UCE. Spam, Junk-mail and UCE are defined as: the sending of
the same, or substantially similar, unsolicited electronic mail
messages, whether commercial or not, to more than one recipient. A
message is considered unsolicited if it is posted in violation of a
newsgroup charter or if it is sent to a recipient who has not
requested or invited the message. UCE also includes e-mail with forged
headers, compromised mail server relays, and false contact
information. This prohibition extends to the sending of unsolicited
mass mailings from another service, which in any way implicates the
use of SwitchFusion whether or not the message actually originated
from our network.
Mailing Lists: SwitchFusion's mass mailing rules also apply to mailing
lists, list servs, or mailing services you may contract with. The
policy is stated as follows: An acceptable mailing list will be
focused at a targeted audience that has voluntarily signed up for your
e-mail information or that has made their e-mail address available for
distribution of information from you. The list must also allow for
automatic removal by all end Customers with non-distribution in the
future.
If your actions have caused SwitchFusion mail servers or SwitchFusion
IP address ranges to be placed on blackhole lists and other mail
filtering software systems used by companies on the internet, you will
be assessed a S$1000 charge to your account and $500 per hour for
administrative charges incurred to remove and protect mail servers and
IP ranges.
Violation of the above terms will result in one or all of the
following:
- A warning from via email or phone.
- Removal of DNS for the advertised
/ originating site.
- Temporary shutdown of the server
or a block on outgoing mail.
- IP address routing to null. Repeat
violation of the above terms will result in the following actions.
- Immediate disconnection of service
with no re-activation.
- $500 fee assessed to your account
for violation.
Copyright Infringement :
SwitchFusion Network infrastructure including leased hardware,
co-location services, and other hardware located in the facility may
only be used for lawful purposes. Transmission, distribution, or
storage of any information, data or material in violation of United
States or state regulation or law, or by the common law, is
prohibited. This includes, but is not limited to, material protected
by copyright, trademark, trade secret, or other intellectual property
rights. Creative, utilizing, or distributing unauthorized copies of
software are a violation of federal and state law. If you copy,
distribute or install the software in ways that the license does not
allow, you are violating federal copyright law. SwitchFusion will
cooperate with all law enforcement agencies in relation to alleged
copyright infringement housed in our network.
Please see Copyright Infringement Reporting for procedures on
disclosing alleged copyright infringement.
Payment Policies :
All accounts are set up on a prepay basis. Although SwitchFusion
reserves the right to change prices of
accounts or services at any time all pricing is guaranteed for the
period of prepayment . Payment is due each anniversary year or month
following the date the account was established .
Customers WILL automatically be charged again at the end of their
prepay period .
In situations where the card number on file is declined SwitchFusion
will immediately suspend the account and the facility to purchase
services on-line until the outstanding charge is processed
successfully . In addition ,SwitchFusion reserves the right to
suspend other services until the outstanding debt is cleared. The
customer is responsible for all money owed on the account from the
time it was .
In order to streamline our accounting procedures SwitchFusion also
accepts payment by Mastercard , Visa , Discover and American Express ,
ONLY . Take Note - You will be charge in US Currency for Credit
Card Payment .
Renewal/Existing
Account -
Please
be advise that any account due to expiring will put on-hold for 14
days before the actual expiring date stated on the account information
and will auto cut-off/deleted from our server on the actual expiring
date, if renewal are not make within the 14 days period.
To reactivate a suspended account (due payment problem) a S$200
reactivation fee must be paid for each suspended domain/account .
Established to the time that the customer sends a written
cancellation request
No bills or invoices will be sent by regular mail. All invoices will
be sent directly to customers via e-mail shortly after the online
purchase has been made. At this point the customer's card will be
charged automatically .
For
Reseller/Corporate/Joint Account :
If there is any over due or default payment arising from a
Reseller/Corporate/Joint account we will immediately suspend all
accounts under the reseller/corporate account name untill payment is
receive then we will unsuspend all the accounts. We do not accept
Cheque payment for overdue account only Cash payment be made payable
at our sales office. If you are unsure if your actions will be a
violation of our policies please ask support@switchfusion.com.sg
Note:
Above mention Accounts will only be suspended upon couple of final
reminders send by us.
All
payment is only accepted in US dollars / Sing dollars .
Technical
Support Policy :
SwitchFusion
is not responsible for any software trouble shooting for all Unmanaged
Dedicated Server.
This
however, does not include fulfilling any programming based requests,
including cgi or software installation, demo any scripts &
debugging. We will however provide basic assistance and advice based
on your description of the problem which you have encountered and not
any issues regard to scripts or software trouble shooting issues.
SwitchFusion
will not offer technical support for third party vendor products and
reseller customer that are not part of existing server services. If
you have such a problem that is not specific to installation
procedures, please refer your questions to the vendor of the program.
If you
so wish for SwitchFusion to provide added technical support for the
purposes of installing/debugging/demo of your cgi
scripts/software/application, please contact SwitchFusion for pricing
details (Standard Pricing is S$200 per hours JOB DONE).
Support
Hours
For
critical issues (i.e. your server is down and in accessible to the
public), SwitchFusion has onsite personnel available round the clock
to provide assistance.
Email
Email support is available 24 hrs a day via support@switchfusion.com.sg.
We'll try to ensure every request is answered within 24 working hours.
LIMITATION OF LIABILITY:
SwitchFusion shall not be responsible for any claimed damages,
including incidental and consequential damages, which may arise from
SwitchFusion's servers going off-line or being unavailable for any
reason whatsoever. Further, SwitchFusion shall not be responsible for
any claimed damages, including incidental or consequential damages,
resulting from the corruption or deletion of any web site from one of
SwitchFusion's servers. All damages shall be limited to the immediate
termination of service.
SwitchFusion shall be the sole arbiter of what is and is not a
violation of these acceptable usage policies. SwitchFusion reserves
the right to terminate an account at any time and for any reason that
causes harm to any SwitchFusion customer's web sites. SwitchFusion
reserves the right to delete all content and files upon termination.
SwitchFusion reserves the right to withhold any pre-paid funds for any
site removed for violations of these policies. SwitchFusion reserves
the right to refuse, cancel, or suspend service at our sole
discretion.
SwitchFusion reserves the right to change these Policies without prior
notice or warning. Non-enforcement of any part of these Policies does
not constitute consent.
Violations of these Policies should be referred to
support@switchfusion.com.sg
@
You must Agree with our TOS before using Our Services @
